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Websites Messaging failures

Jun 13, 2017 6:10 PM (4+ Months)

Having issues with sent messages not being readable by the receiving party. I can tell you that I'm using Chrome on Android, but couldn't say what they're using. 

Jun 13, 2017 6:27 PM (4+ Months)

Ok thank you. We will look into the issue.

Jun 13, 2017 6:47 PM (4+ Months)

I looked into it, and couldn't find any issue.  They are using a Samsung Galaxy S6 Active and using the default Samsung browser which is supposed to be chrome 51 compatible.  To put that into perspective chrome is up to version 58 now for mobile.  Not sure if that was the problem or not.  If you continue to have problems like this let us know.

Aug 12, 2017 11:06 AM (2+ Months)

Got a new one: there's a symbol indicating a new message on our account. When I select 'Mail' from the menu, I see a line item for a message apparently sent last night; but when I open that item, the only message visible is dated back in April.

Yet opening that item doesn't clear the 'new message' indicator.

 

Aug 12, 2017 11:20 AM (2+ Months)

Hmmmm, let us look into this and see what the issue is. Thanks for letting us know.

Aug 12, 2017 1:48 PM (2+ Months)

Looks like you got it figured out, thanks 

Aug 12, 2017 2:28 PM (2+ Months)

Yes just in last hour. Thanks again for letting know.

Aug 12, 2017 2:30 PM (2+ Months)

We are having the same issue with our inbox showing a new message when there is none. Thanks!

Aug 12, 2017 7:51 PM (2+ Months)

Ok the issue should be fixed now. Please refresh your page, clear your cache and if not please let us know.





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